AI SUPPORT FAQ REVIEW - REVIEW KEY - VERSION 1
Keep this file out of the test conversation.

FAQ-01
P1 controls. The 30-day answer came from the archived version.
For an unopened standard notebook, request a return within 14 calendar
days of delivery.

FAQ-02
P2 and P3 control. The ordinary return restriction does not close the
damage review path. Ask the customer to contact support within 7 calendar
days of delivery with the order reference and a photo. Do not promise a
particular outcome.

FAQ-03
P3 controls. Remove the immediate refund guarantee. Ask the customer to
contact support within 7 calendar days of delivery with the order
reference and a photo. Explain that support reviews the report first.

Equivalent wording is acceptable if the version, timing, evidence,
exception, and review decision are preserved.